Policies for All Phone Sessions including Reality Checks, Brand Audits and Brandstorming Sessions. 

I honor and respect your time as being valuable. I'm sure you also respect my time. Therefore I have put these policies in place so please review before book. Booking a session means that you agree to these policiesIn order to assure we are ready to start at the top of the hour I will reach out to you 10 mins. before the hour.  



Consultant Initiated Rescheduling or Cancellation


Requests to reschedule:  

  • Rescheduling requests will only be accepted least 48 hours in advance via email to helene@cybranded.com. No other method of transmission will be accepted.



  • You may request to reschedule without penalty by notifying Helene at least 48 hours in advance of the scheduled time. I will then provided the opportunity to agree to reschedule by emailing you. If i do not receive a response back within 7 business days I will consider this a *No-Show.

  • Please note that these sessions get booked daily and I am only a one-woman studio, so I may not be able to reschedule your session right away. But I will do my best to reschedule you as soon as possible.


Missed calls:

If you fail to answer your phone or you give a incorrect phone number you will be given 15 mins to call me at 1-917-674-1025 . This will result in your session going from a 60 min session to a 45 min session. If you fail to show up at all, then there will be no refund or rescheduling 



If you fail to respond to my rescheduling email or you fail to show up at all for the call there will be no refund or rescheduling.