Policies for All Phone Sessions including Reality Checks, Brand Audits and Brandstorming Sessions. 

I honor and respect your time as being valuable. I'm sure you also respect my time. Therefore I have put these policies in place so please review before book. Booking a session means that you agree to these policiesIn order to assure we are ready to start at the top of the hour I will reach out to you 10 mins. before the hour.  

 

 

Consultant Initiated Rescheduling or Cancellation

 

Requests to reschedule:  

  • Rescheduling requests will only be accepted least 48 hours in advance via email to helene@cybranded.com. No other method of transmission will be accepted.

 

Rescheduling:

  • You may request to reschedule without penalty by notifying Helene at least 48 hours in advance of the scheduled time. I will then provided the opportunity to agree to reschedule by emailing you. If i do not receive a response back within 7 business days I will consider this a *No-Show.
     

  • Please note that these sessions get booked daily and I am only a one-woman studio, so I may not be able to reschedule your session right away. But I will do my best to reschedule you as soon as possible.

 

Missed calls:

If you fail to answer your phone or you give a incorrect phone number you will be given 15 mins to call me at 1-917-674-1025 . This will result in your session going from a 60 min session to a 45 min session. If you fail to show up at all, then there will be no refund or rescheduling 

 

*No-Shows:

If you fail to respond to my rescheduling email or you fail to show up at all for the call there will be no refund or rescheduling.